Frequently asked questions
Termination of Help Connect
Why is Help Connect being discontinued now?
The user numbers of Help Connect have grown steadily, but have remained below expectations, which is why it is not foreseeable that Bosch will be able to operate the service economically.
On what date will Help Connect operations finally cease?
The Help Connect service will be discontinued on 11/30/2022.
How long can I use the service now?
Until 30.11.2022, the Help Connect service will be available to you in the usual form and to the full extent. Unfortunately, you will no longer be able to use the service from 01.12.2022.
Note: We would like to point out that individual partners may no longer be able to activate our service from their apps at an earlier date for technical reasons, which we unfortunately cannot influence.
Am I entitled to a refund?
If your current contract runs beyond 30.11.2022 and you have paid money for the activation of Help Connect, we will refund your last invoice without being asked by the end of the year.
If you became a Help Connect user as part of a free offer or voucher, or if your contract expires before 30.11.2022, you are not entitled to a refund.
Will there be a successor solution for Help Connect from Bosch?
Currently, no successor solution for Help Connect is planned.
What happens with my data?
With the end of your contract, the basis for us to store your data ceases to exist. Therefore, we will promptly delete your data without further request from you. The only exception is data that is subject to a legal obligation to retain and must remain stored by us in accordance with the legal requirements.